The travel program mentioning the services included will be provided to you upon your arrival.
The Voucher related to each included services is also provided to you either directly or it will be managed by the tour guide depending on the kind of service you have requested.
We invite you to read the program carefully and contact us for any questions or clarifications.
In the unfortunate event of major errors on the program which the Agency is accountable for, only the services mentioned in each voucher will be taken into consideration.
However we advise you to inform your tour guide or contact the Agency directly. In this case, the agents at Madagascar Explorer will do their best to rearrange the services according to the initial booking. If additional costs apply, you should pay on the spot.
Please keep the invoices for reimbursement purpose by the Agency. All requests for reimbursement should be sent to the Agency as soon as possible.
If the service mentioned in the program is partially or fully not executed, clients have the right to claim for reimbursement. This is to be addressed directly to the Agency.
Clients are advised to follow and respect the instruction given by the Agency during their whole trip in Madagascar.
Personal data received by Madagascar Explorer is used exclusively for the purpose of the travel arrangement. All personal data are treated confidential and will not be shared with third parties.
All acts of child prostitution and/or child pornography are punished by the Malagasy law.
Being a world apart, Madagascar is a real paradise for those seeking an authentic destination.
Although Hotels and Lodges in Madagascar are not the same standard of those found in other countries with international Hotel chains, they are of a good standard with their own original charm.
The staffs are always committed to provide an outstanding service to each client.
Madagascar has a tropical climate with the winter (April – October) being cool and dry and summer (November – March) being hot with variable rainfall. However the weather that you experience in Madagascar is dependent on where you are travelling in the country. The eastern part of the country usually receives most of the rainfall with the central highlands and western part receiving quite a bit less. During the summer months the north and northwest monsoons bring heavy rains to the northern areas, decreasing as you move south.
Average midday temperatures are 25 Degrees Celsius in the highlands and 30 Degrees Celsius along the coast, although at night the temperatures can drop to near freezing in the highlands.
The local currency is the Ariary (MGA).
Foreign currency such as Euro, US dollars, GBP can be easily changed either at the major banks or at the Bureau de Change in major cities. You will be able to change money at most main towns and cities in Madagascar.
ATMs can be found in and around the capital and in some of the larger towns. However, many of these only take VISA.
Only few hotels in the capital and major cities in Madagascar accept VISA card payment.
Therefore we recommend that you to always have enough cash if required.
International telephone communications are good from the major cities but more difficult from some remote areas. Mobile network coverage is reasonable throughout most of Madagascar though in some places you may have to travel a short distance to reach an area of coverage.
If calling from abroad the international dialing code: +261
More and more hotels, restaurants and bars have a network. That said, the wifi can sometimes row and be only available at the reception or in the common areas.
– Once connected to wifi, you have access to all Internet telephony services. WhatsApp, Messenger (Facebook messaging), Viber, Skype.
Please limit luggage to two items per person for road trips. If using the domestic flights, luggage is limited to one item of 20Kg per passenger only. The extra luggage fee is 50Euro/ luggage of 20Kg.
If required it is possible to leave your extra luggage either at the hotel or at the Agency’s office.
If your luggage is delayed/ missing upon arrival, our welcoming agent will ask you to fill a form so that Madagascar Explorer can claim the missing luggage at the airport. Once your luggage has arrived, it will be sent to you by the local airlines as soon as possible. In case you are in an area that is not served by the local airlines, the road-shipping cost is at your own charge.
